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MuduPay
Customer Service Officer
Kampala, Uganda
Closing: May 8, 2024
10 days remainingPublished: Apr 25, 2024 (4 days ago)
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Job Summary
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Mudupay is seeking a Customer Service Officer that will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our financial technology products and services. The ideal candidate will serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions. This role requires strong communication skills, attention to detail, and a deep understanding of fintech products and processes.
Requirements
- Diploma or equivalent in marketing, communication or business administration.
- Previous experience in customer service, preferably in the fintech or financial services industry.
- Strong communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Excellent problem-solving abilities, with a focus on providing solutions and exceeding customer expectations.
- Ability to remain calm and professional in high-pressure situations and manage customer complaints effectively.
- Familiarity with fintech products and services, including online banking, mobile payments, and digital payment solutions, is a plus.
- Proficiency in using computers, software applications.
- Ability to work independently and collaboratively in a team environment.
Responsibilities
Mudupay is seeking a Customer Service Officer that will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our financial technology products and services. The ideal candidate will serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions. This role requires strong communication skills, attention to detail, and a deep understanding of fintech products and processes.
Requirements
- Diploma or equivalent in marketing, communication or business administration.
- Previous experience in customer service, preferably in the fintech or financial services industry.
- Strong communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Excellent problem-solving abilities, with a focus on providing solutions and exceeding customer expectations.
- Ability to remain calm and professional in high-pressure situations and manage customer complaints effectively.
- Familiarity with fintech products and services, including online banking, mobile payments, and digital payment solutions, is a plus.
- Proficiency in using computers, software applications.
- Ability to work independently and collaboratively in a team environment.
- Handle incoming customer inquiries via phone, email, chat, or social media with professionalism and empathy.
- Assist customers in understanding and navigating MuduPay products, including mobile banking apps, online payment systems, and financial management tools.
- Troubleshoot technical issues, account-related inquiries, and transaction discrepancies, escalating complex problems to the appropriate departments for resolution.
- Process customer requests, such as account openings, fund transfers, and transaction reversals, in accordance with company policies and regulatory requirements.
- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with internal teams, including product development, IT, and compliance, to address customer feedback and improve both product and service quality.
- Stay up-to-date on industry trends, regulatory changes, and new fintech developments to provide accurate and timely information to customers.
- Uphold company values and adhere to compliance standards and regulations governing the fintech industry.
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